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Careers

We are always looking for dynamic, collaborative, and hard-working employees to join our team.

Current Openings


Front Desk

SPARKCYCLE is seeking a customer service specialist to work at the front desk. Team members should feel inspired to maintain strong guest engagement, ensure a spotless facility, and focus on informing riders of the best membership opportunities.

Responsibilities include, but are not limited to:

  • Spread the SPARKCYCLE message of making exercise fun and promoting high energy around the studio and brand.

  • Provide the highest level of customer service and exceptional hospitality to all SPARKCYCLE riders.

  • Engage and educate all riders, including actively selling membership opportunities, class packages, and other products.

  • Develop a strong culture and relationships within the community to further promote and spread the SPARKCYCLE brand and mission.

  • Ensure the studio is in pristine condition and appropriately stocked with inventory, supplies, and retail.

  • Work as a cohesive team with all members of the studio staff

  • Ensure the studio and overall facility remains immaculate at all times, including the locker rooms, studio, and lobby areas

  • Quickly and efficiently facilitate class check-in

  • Assist Studio Manager in general day-to-day operations of the studio and provide timely feedback on all studio issues

  • Actively suggest retail merchandise that matches the guest’s needs as well as processing retail purchases

  • Resolve riders’ concerns with the highest level of customer service

  • Maintain product knowledge; provide proper bike set up for all riders, ensuring first time riders receive information on bike set up, studio amenities, etc.

  • Willingness to perform all other duties as assigned by Studio management staff

Qualifications

  • Experience working in retail, hospitality, or fitness industry

  • Friendly and professional phone etiquette

  • Ability to work a non-traditional schedule (including early mornings, evenings, holidays, and weekends)

  • Detail oriented, resourceful, and proactive

  • Outgoing personality with great communication and interpersonal skills

  • Passion for fitness, wellness, and SPARKCYCLE brand

  • Ability to commit to at least three to four shifts in a week, including one weekend shift