We are always looking for dynamic, collaborative, and hard-working employees to join our team.
SPARKCYCLE is seeking a customer service specialist to work at the front desk. Team members should feel inspired to maintain strong guest engagement, ensure a spotless facility, and focus on informing riders of the best membership opportunities.
Responsibilities include, but are not limited to:
Spread the SPARKCYCLE message of making exercise fun and promoting high energy around the studio and brand.
Provide the highest level of customer service and exceptional hospitality to all SPARKCYCLE riders.
Engage and educate all riders, including actively selling membership opportunities, class packages, and other products.
Develop a strong culture and relationships within the community to further promote and spread the SPARKCYCLE brand and mission.
Ensure the studio is in pristine condition and appropriately stocked with inventory, supplies, and retail.
Work as a cohesive team with all members of the studio staff
Ensure the studio and overall facility remains immaculate at all times, including the locker rooms, studio, and lobby areas
Quickly and efficiently facilitate class check-in
Assist Studio Manager in general day-to-day operations of the studio and provide timely feedback on all studio issues
Actively suggest retail merchandise that matches the guest’s needs as well as processing retail purchases
Resolve riders’ concerns with the highest level of customer service
Maintain product knowledge; provide proper bike set up for all riders, ensuring first time riders receive information on bike set up, studio amenities, etc.
Willingness to perform all other duties as assigned by Studio management staff
Experience working in retail, hospitality, or fitness industry
Friendly and professional phone etiquette
Ability to work a non-traditional schedule (including early mornings, evenings, holidays, and weekends)
Detail oriented, resourceful, and proactive
Outgoing personality with great communication and interpersonal skills
Passion for fitness, wellness, and SPARKCYCLE brand
Ability to commit to at least three to four shifts in a week, including one weekend shift